CXone Expert offers AI-powered knowledge management solutions for global enterprises to increase customer lifetime value. Their platform serves millions of users worldwide and provides solutions for customer self-service, agent assistance, and internal departmental knowledge. Expert's solutions efficiently capture, manage, extend, update, and optimize knowledge across various touchpoints, channels, and devices for quick and easy access. The platform includes Google SEO-optimized content, intelligent search capabilities, personalization/permissioning, and extensibility into multiple digital channels. Pre-built integrations to popular CRM and contact center systems are also available.