Neon CRM | Workflos AppStore

Neon CRM

4.3

668

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Neon CRM is a constituent management software platform designed for nonprofit organizations and membership associations. It offers a relationship-focused approach and a connected product ecosystem to provide a comprehensive view of supporters and members, enabling organizations to boost engagement and revenue. The platform allows for management of fundraising campaigns, events, communications, and more, with reporting and administrative tools for gaining insights. It also offers unlimited forms and templates, email options, and popular payment methods to create a more engaging generosity experience. Automation features include processes, email marketing, workflows, volunteer management, and payment processing to save time on manual work.

Website

https://neonone.com/

Developer

Neon One, LLC

HQ Location

Chicago, IL

Year Founded

2018

Number of Employees

147

Strengths

Customizable

Allows for customization of fields and workflows
Integration

Integrates with various third-party applications
Reporting

Provides robust reporting and analytics capabilities

Weaknesses

Pricing

Pricing can be expensive for small organizations
User Interface

User interface can be overwhelming and difficult to navigate
Customer Support

Customer support can be slow to respond

Opportunities

Targets nonprofit organizations, which is a growing market
Opportunity to develop a mobile app for increased accessibility
Opportunity to integrate with social media platforms for improved engagement

Threats

Facing competition from other CRM providers
Increased concern over data security and privacy
Increased regulations and compliance requirements may impact product development

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Review Distribution

👍

High - rated users

Neon CRM has helpful dashboards, advanced searches, great donation page, and user-friendly account profiles.Reporting and customer service are challenging. Limited output information to pull data on. Chat function only works when staff is available. Support staff have poor attitudes. The system does not meet the needs for volunteers and donors as promised.
🤔

Average - rated users

Neon CRM provides tools to maximize internal efficiency and offers a clean user interface.The Volunteer module lacks customization and emphasizes volunteer applications and timesheet/expense tracking, which are not useful. The module needs to allow for more communication with volunteers and sharing of planning notes.
👎

Low - rated users

Neon CRM allows for maintaining relationships with individuals and organizations in one place, including database management, event registration, email sending, audience segmentation, membership tracking, volunteer tracking, donor stewardship, surveys, and more.The Volunteer module does not meet the needs for communication with volunteers and sharing of planning notes.