myEPITIRO keeps you informed of your Wi-Fi user-experience. Epitiro's Virtual Customer Agents (ViC Agents) are hardware based probes that you deployed in key Wi-Fi user locations where they continuously test, report, and notify on Wi-Fi user experience. ViC Agents can test multiple networks and also keep you informed of your splash page authentication functionality. Performance results are easily viewed and analysed from your myEPITIRO web portal and mobile application. myEPITIRO makes it simple to verify expected service levels (SLA), be notified of outages and performance degradation. myEPITIRO helps Network Service Providers and ISPs spot and trouble-shoot customer experience problems, network capacity limitations, user authentication failures, and signal interference issues.