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Ease of use
Intuitive interface and simple navigation
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Customization
Flexible options for customizing forms and templates
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Security
HIPAA compliant and secure data storage
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Limited integrations
Few options for integrating with other software
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Pricing
Relatively expensive compared to some competitors
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Customer support
Some users report slow response times from support team
- Potential to expand into new markets or offer additional services
- Opportunities to form partnerships with other healthcare software providers
- Potential to develop a mobile app for increased accessibility
- Increasing competition from other healthcare software providers
- Potential changes to healthcare regulations could impact the software's compliance
- Risk of data breaches or security incidents could damage reputation
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Review Distribution
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👍
High - rated users
The software is very intuitive and easy to learn and use. From time to time there may be an unusual aspect that I don't know or understand but the support people are super responsive and quick to provide the guidance I need.Creating invoices for non insurance clients has been a bit of a challenge for me. The data base of past history is accessable but only in 60 day increments. Sometimes I need to recreate an account that goes back several years and that has been difficult.
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🤔
Average - rated users
There is a bit of a learning curve at first, but this software is relatively easy to use once it is set up.After being a committed customer for some years they locked me when my credit card was denied due to fraud. I communicated this to them and told them I'd have a new card shortly, but that didn't stop them. I needed to access patient data but was blocked. I feel this is insensitive and even unethical.
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