The ITIL compliant IT Service Management (ITSM) platform is a state-of-the art service management suite combining high levels of automation & integration. The ITIL V3 Compliant IT Service Management Software organizes information, automates support workflow, eliminates manual/back-end complexities and encourages self-service for maximum productivity and superior user experience. The platform offers a modern interface, built-in templates and guides, instant universal search and meaningful insights that help your IT teams to work effectively and streamline IT service delivery. The Platform drastically reduces the number of incoming tickets, helps in creating a centralized knowledge base, eases the complexity of managing multiple assets, enables technicians to deploy patches remotely, complies to audit requirements and improves the performance of IT Service Desk. The platform has received PinkVERIFY 2011 Certification for Incident Management, Problem Management and Request Fulfillment Modules.