Mosaicx leverages conversational AI and ML to streamline service for internal and external customers. Intelligent Virtual Agents (IVA) understand natural language and automate more tasks using industry-specific service modules. Mosaicx Outreach automates proactive text messaging to resolve issues before customers call. And Mosaicx Insights provides data on how well the system functions and the type of experience you're creating. Provide personalized, enjoyable experiences for your customers.