Miuros by Dixa
4.4
10
Miuros is a SaaS platform that integrates with your help desk to provide AI-powered customer service optimization, including increased agent efficiency, faster response times, actionable insights, and balanced customer interaction reviews.
Strengths
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AI-powered analytics
Miuros uses AI to analyze customer interactions and provide insights.
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Seamless integration
Miuros integrates with popular helpdesk and CRM software for easy implementation.
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Customizable workflows
Miuros allows users to create custom workflows and automate tasks.
Weaknesses
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Limited language support
Miuros currently only supports English and French languages.
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Limited integrations
Miuros does not integrate with as many software options as some competitors.
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Limited reporting options
Miuros does not offer as many reporting options as some competitors.
Opportunities
- Miuros could expand its language support to attract more international customers.
- Miuros could expand its integrations to attract more customers who use different software options.
- Miuros could expand its reporting options to provide more insights to customers.
Threats
- Miuros faces competition from other AI-powered analytics software options.
- An economic downturn could lead to decreased demand for Miuros' services.
- Data privacy concerns could lead to decreased trust in Miuros' services.
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Miuros by Dixa Plan
Miuros by Dixa offers a pay-as-you-go pricing model with three versions, starting at $0.03 per ticket analyzed.
Assist
Fixed Price
Per Agent
Assist is automation solution that helps agents work faster. It automatically categorizes tickets and recommends responses using NLP.
Automatic Categorization
Response Recommendation
Insights
Fixed Price
Per Agent
Insights is an analytical solution that helps managers really understand what is working and not working in their team. You mentioned agent performance - insights can show you a new, fair way to measure each individual.
Virtual Data Scientist
Quality Assurance
Communication Analysis
Agent Performance
Review
Fixed Price
Per Agent
Review is a quality assurance solution that ensures less time is spent on the admin of QA, like assigning reviews, and more on actually coaching agents.
50% More Efficient QA
Build Custom Forms
Uniform Assessment and Evaluation Criteria
Automatically Assigned Reviews
SSO Free Forever
Manage Google Drive, Mailchimp, Dropbox Business, Microsoft PowerPoint, QuickBooks Desktop Enterprise, Canva, Zoho One, DocuSign, Salesforce Sales Cloud Suite, Adobe Photoshop with SSO
