Mitel MiContact Center Business
3.4
2
Enterprise-grade, omnichannel customer experience management platform designed for customer-centric organizations from a private cloud call center.
Strengths
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Omnichannel support
Supports multiple channels for customer communication
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Real-time reporting
Provides real-time data and analytics for better decision-making
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Customizable workflows
Allows for customization of workflows to fit specific business needs
Weaknesses
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Complex setup
May require technical expertise to set up and configure
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Limited integrations
May not integrate with all third-party applications
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High cost
May be expensive for small businesses or startups
Opportunities
- Increasing need for businesses to provide excellent customer service
- Opportunity to expand into new geographic or industry markets
- Opportunity to integrate with widely used applications like Salesforce or Zendesk
Threats
- Competition from established players like Genesys or Avaya
- Economic downturns may lead to decreased demand for customer service solutions
- Emergence of new technologies may render the product obsolete
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Mitel MiContact Center Business Plan
Mitel MiContact Center Business offers flexible pricing plans based on the number of agents and features required, starting at $99 per agent per month.
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