This is a help desk management software that allows users to log, organize, and track customer queries from one place. It has a dashboard accessible to the support team, tracks completed tickets, captures time spent on each ticket, and has escalation management and auto notifications. Customers can access ticket information through a web interface or via email. It also has automated workflows between agents, integration with all modules for current account statuses, auto prioritization based on agreement types, stock/asset tracking, checklists for knowledge transfer, and automated ticket process from nominated email addresses.