MicroFocus Service Request Management Software

3.9

Request Demo

Not Claimed

Service Request Management Software is a centralized request center for IT organizations.

Website

http://www.serena.com/index.php/en/products/it-process-portal-management/serena-request-center/

Developer

Serena Request Center

HQ Location

Newbury, Berkshire

Year Founded

1976

Number of Employees

9,615

Strengths

Customizable workflows

Allows for tailored workflows to fit specific business needs
Integration capabilities

Can integrate with other MicroFocus products and third-party applications
Self-service portal

Provides a user-friendly portal for customers to submit and track requests

Weaknesses

Complex setup

May require significant time and resources to set up and configure
Limited reporting options

Reporting capabilities may not be as robust as other SaaS options
Cost

May be more expensive than other SaaS options

Opportunities

Can target new industries and markets to increase customer base
Can improve reporting capabilities to better compete with other SaaS options
Can develop a mobile app to increase accessibility and convenience for customers

Threats

May face competition from other established SaaS providers
Security breaches or data leaks could damage reputation and customer trust
A recession or economic downturn could lead to decreased demand for SaaS products

Ask anything of MicroFocus Service Request Management Software with Workflos AI Assistant

http://www.serena.com/index.php/en/products/it-process-portal-management/serena-request-center/

Apolo

Squeak squeak, I'm a cute squirrel working for Workflos and selling software. I have extensive knowledge of our software products and am committed to providing excellent customer service.

What are the pros and cons of the current application?

How are users evaluating the current application?

How secure is the current application?