Micro Focus ZENworks Service Desk

4.4

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Micro Focus Service Desk is a service management solution that helps monitor and solve service issues with minimal disruption to the organization.

Website

https://www.opentext.com/

Developer

OpenText

HQ Location

Waterloo, ON

Year Founded

1991

Number of Employees

18,471

Twitter

@OpenText

Strengths

Customizable workflows

Allows for tailored processes to fit specific business needs
Integration with other Micro Focus products

Seamless integration with other Micro Focus products for a complete IT management solution
Self-service portal

Empowers users to resolve issues on their own, reducing workload for IT staff

Weaknesses

Limited third-party integrations

May not integrate with all necessary third-party tools
Steep learning curve

May require significant training for users to fully utilize all features
Limited reporting capabilities

May not provide all necessary data for in-depth analysis

Opportunities

Potential to expand integrations with more third-party tools
Opportunity to enhance reporting features for better data analysis
Potential to increase automation for more efficient processes

Threats

May face competition from other established IT service desk solutions
May need to adapt to changes in IT industry standards and best practices
Potential for security breaches and cyber attacks

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https://www.opentext.com/

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