metricVOICE
4.9
1
metricVOICE by Fastmetrics is a cloud hosted phone, VoIP and UCaaS service that offers smarter communications starting at $15 per month. It provides secure single sign-on for calls, texting, video conferences, presence and integrations to business tools, and works across devices. The service is backed by live USA support in the Bay Area and offers three tiers to choose from based on your needs. It also offers free desk phone options across all tiers or the option to use apps or web phones from a browser. Key benefits include unlimited free calls to the USA and Canada and free mobile options.
Strengths
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Ease of use
Intuitive interface and simple setup process
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Real-time analytics
Provides real-time insights into call center performance
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Customizable reporting
Allows for customized reports to fit specific business needs
Weaknesses
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Limited integrations
Only integrates with a few select CRMs and helpdesk software
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Pricing
Pricing may be too high for small businesses
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Limited features
Lacks some advanced features found in other call center software
Opportunities
- Could expand integrations to appeal to a wider range of businesses
- Could add more advanced features to compete with other call center software
- Could partner with telecom companies to expand reach and offer more services
Threats
- Competition from other call center software providers
- Economic downturn could lead to decreased demand for call center software
- Advancements in technology could make metricVOICE's features obsolete
Ask anything of metricVOICE with Workflos AI Assistant
https://www.fastmetrics.com/metricvoice
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metricVOICE Plan
metricVOICE offers a tiered pricing model based on the number of users, with features including unlimited calling and messaging.
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