Mend
4.3
660
Mend is a Telehealth platform that offers free and scalable enterprise solutions for any size practice. It allows for communication with patients or third parties through messaging, video, and forms while ensuring full HIPAA compliance. The platform also includes AI predictive software to manage high-risk appointment no-shows and engage patients.
Strengths
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Intuitive interface
Easy to use for non-technical users
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Customizable workflows
Can be tailored to fit specific business needs
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Real-time collaboration
Multiple users can work on the same project simultaneously
Weaknesses
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Limited integrations
Does not integrate with as many third-party tools as competitors
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No mobile app
Only accessible through web browser
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Limited reporting capabilities
Not as robust as other project management tools
Opportunities
- Could increase market share by integrating with more popular tools
- Could attract more users by offering a mobile app
- Could attract more enterprise-level customers by offering more advanced reporting capabilities
Threats
- Facing competition from established project management tools
- Could see decreased demand if there is an economic recession
- Could lose customers if there is a data breach or security issue
Ask anything of Mend with Workflos AI Assistant
http://mendfamily.com
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Review Distribution
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👍
High - rated users
Customers love the automatic text reminders for clients.
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🤔
Average - rated users
Customers like the ease of use and certain functionalities, but have had difficulty syncing appointments.
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👎
Low - rated users
Customers have experienced major issues with the platform, including dropped clients, login problems, and poor performance with larger groups.
Media
Mend Plan
Mend offers a freemium pricing model with basic features for free and advanced features available for a monthly subscription fee.
MendFree Telehealth
0
0 (it's really free)
No Fees | One-time Patient Import
HD video
Patient, provider, and staff tech support in seconds
Automatic patient text message and email reminders
File sharing, chat & basic note taking
Screen sharing and canvas mode
Unlimited staff and patient users
On-demand telehealth transfer queue
Interactive patient waiting room experience
MendEnterprise
Contact Us
Custom Proposal to Suit Needs | Affordable Pricing | Full Service Implementation
All you love about Mend plus:
EHR/PMS integration (2-way)
Advanced workflows and customization
Custom digital forms
Patient self-scheduling
Dedicated Customer Success Manager
Group visits and workflow (mobile supported)
In-person visit and virtual workflows
Payment capture
Patient self-scheduling
Interactive patient waiting room experience
SSO Free Forever
Manage Google Drive, Mailchimp, Dropbox Business, Microsoft PowerPoint, QuickBooks Desktop Enterprise, Canva, Zoho One, DocuSign, Salesforce Sales Cloud Suite, Adobe Photoshop with SSO
