ManageEngine ServiceDesk Plus | Workflos AppStore

ManageEngine ServiceDesk Plus

4.3

188

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ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. It offers advanced ITSM functionality and easy-to-use capability, helping IT support teams deliver world-class service to end users with reduced costs and complexity. It comes in three editions and is available in 29 different languages. Over 100,000 organizations and 750,000 technicians, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance. It has rich automation that helps eliminate pesky manual processes for quicker ticket resolution and higher end user satisfaction. Furthermore, the Standard Edition is FREE forever for both the on-premise and on-demand models upto 5 technicians! It offers features such as incident management, problem management, change management, asset management, IT project management, purchases and contracts management, self-service portal, service catalog, CMDB, service level agreement, reports, and extensions and integrations.

Website

https://www.manageengine.com/products/service-desk/index.html

Strengths

Customizable workflows

Allows for tailored workflows to fit specific business needs
Multi-channel support

Provides support through various channels such as email, phone, and social media
Asset management

Includes asset management capabilities to track hardware and software inventory

Weaknesses

Limited reporting options

Reporting options are limited and may not meet all business needs
Steep learning curve

May take time for users to fully understand and utilize all features
Limited integrations

Integrations with other software may be limited

Opportunities

Potential to expand into new markets and reach new customers
Opportunity to expand integrations with other software to increase functionality
Potential to improve reporting options to better meet business needs

Threats

Competition from other service desk software providers
Potential for decreased demand during economic downturns
Increased focus on security may lead to increased scrutiny and potential vulnerabilities

Ask anything of ManageEngine ServiceDesk Plus with Workflos AI Assistant

https://www.manageengine.com/products/service-desk/index.html

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Review Distribution

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High - rated users

Advanced Customization, in-depth reporting, lots of add-on tools (more than just a ticketing system).Everything is counter-intuitive and not user friendly. The support is awful. There seems to be no application development to fix their shortcomings and flaws.
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Average - rated users

Advanced Customization, in-depth reporting, lots of add-on tools (more than just a ticketing system).Counter-intuitive and not user friendly. Support is slow to respond and not always helpful.

Media

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ManageEngine ServiceDesk Plus Plan

ManageEngine ServiceDesk Plus offers a tiered pricing model with three versions, starting at $0 for the Standard version and increasing in features and price for the Professional and Enterprise versions.