Using voice biometrics authentication, companies can provide a delightful customer experience without sacrificing security. LumenVox Voice Biometrics technology screens customers by comparing input voice audio to a collection of stored voice samples (“voiceprints”) that are known to be authentic or fraudulent. Just like a fingerprint, each voice is unique. This makes Voice Biometric Authentication an incredibly effective way to validate identity. Voice biometrics authentication can be deployed in three ways: • Passive: The customer's identity is validated during a normal conversation with a live agent. • Active: The customer is required to recite a phrase or certain words, such as: "My voice is my password" to establish their unique voiceprint. • Hybrid: The customer's voiceprint is captured, and they can authenticate in either an active or passive mode. LumenVox’s flexible voice biometrics technology can be deployed in the method of choice and gives organizations the ability to create a seamless and secure process to verify its customers. LumenVox Voice Biometrics not only creates a better user experience, but also reduces operational costs and strengthens security. Anti-fraud measures such as liveness detection provide an additional security layer. LumenVox Voice Biometrics offers scalable authentication within today’s busy contact centers. In addition, it easily integrates with a variety of existing infrastructures, Interactive Voice Response (IVR) software, and web or mobile applications. The benefits of LumenVox voice biometrics include: Reduced Hold Times: Voice biometrics improves the customer experience by reducing hold times and allowing agents to focus on higher priority calls. Contact center calls can also be fully automated through IVR or a mobile application–removing the need for a live agent to verify a caller’s identity and allowing busy customers to quickly obtain the information they need. Identity Verification: LumenVox’s voice biometrics software uses a person’s unique vocal characteristics–including pitch, tone, and rhythm of speech–to verify a claimed identity. This is like using a fingerprint or facial recognition to unlock a smartphone. The advantage of voice authentication is that it can be done without physical interaction. By simply speaking, customers can authenticate themselves easily and safely, no matter where they are. Liveness Detection: LumenVox uses advanced algorithms to ensure that the voice is coming from a live human who is on the line rather than a recording or synthesized voice, which occur in impersonation attacks. This prevents someone from spoofing the identify verification by using a surreptitious recording or a deep fake, to impersonate the identity of a legitimate user. Reduced Handle Time: The first few minutes of an incoming call can be the most time-consuming for customers and live agents. However, with voice biometric technology, agents can immediately start solving the caller’s problem with confidence–verifying their identity within seconds, not minutes. This results in a significant reduction in average handle times and contact center costs. Frictionless Authentication: Customers crave convenience. They also want peace of mind. LumenVox seamlessly enables both by providing fast, frictionless customer authentication for call centers. Credentials and passwords are easy to forget. Tap into the power of voice biometrics technology instead and simplify the verification process for customers and agents. Better Security: The last thing any enterprise needs is a high-profile data breach. It can take months, if not years, to recover from the reputational and financial consequences. Protect business applications and users with an additional layer of security. Deploying voice biometrics actively or passively helps organizations eliminate fraud and identity theft and avoid costly mistakes.