Lifesize CxEngage
3.5
10
Lifesize CxEngage is a contact center solution designed for today’s global, digitally transforming
business.
Today’s customers have demanding expectations. This is especially true within customer-service organizations where customers expect an omnichannel, connected experience with effortless problem resolution. With CxEngage, we’ll help you exceed these expectations.
CxEngage is a contact center solution designed to meet your needs and work in your environment. Unlike monolithic architectures and on-premises solutions, CxEngage is a ‘born-in the-cloud’ platform delivering true omnichannel support with all the up-to-date capabilities required by today’s contact center. And designed to ‘just work’ while powering up your customer experience.
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Lifesize CxEngage Plan
ESSENTIAL
65
per named agent per month
The foundational contact center solution
Inbound Voice
Outbound Voice
Unlimited Sub-Tenants & Roles
Standard IVR
Standard Reports
Skills-Based Routing
Configuration & Administrative APIs
50GB Media Storage Per Tenant**
Standard Support
Pro
99
per named agent per month
For more advanced reporting and powerful APIs
All Essential Features
Custom Reports & Statistics
Real-Time Reporting API
Historical Reporting API
Silent Monitoring & Barge-In
Queue Call Back
Basic Scripting
Ultimate
129
per named agent per month
All contact center channels and APIs
All Pro Features
Email Channel Functionality
Chat Channel Functionality
SMS Channel Functionality
3rd-Party Work Items
Facebook Messenger Chat Integration
Real-Time Adherence API