Powered by Intouch Insight, LiaCX™ Customer Experience Management Software makes it easy to collect customer feedback, identify areas of the customer journey in need of focus, and mobilize all levels of the organization to take the necessary actions for improvement. Companies can even track the impact of actions on business outcomes to better prioritize efforts and drive value. The platform collects and combines feedback data from surveys, social media, call centers, mobile checklists, mystery shopping, operational audits, and integrates data from countless 3rd-party systems.