Konversable | Workflos AppStore

Konversable

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konversable is a cloud-based chat solution for businesses that offers web live chat, web chatbots, Facebook Messenger, and WhatsApp API communications with customers from one centralised dashboard. It also has a mobile app for easy multi-channel communication on the go. The web chat widgets can be customised to reflect the brand's website, and the unique MediaFlo feature allows for automation using video to maximise customer engagement and insight. konversable also allows businesses to message customers at scale over both SMS and WhatsApp. The technology can be installed across 99% of websites and offers both turnkey and custom integrations. Full on-boarding and support are also provided.

Developer

konversable

Strengths

Integrations

Seamless integration with various messaging platforms
Customization

Highly customizable chatbot and messaging features
Analytics

In-depth analytics and reporting capabilities

Weaknesses

Pricing

Relatively high pricing compared to competitors
Ease of Use

Steep learning curve for non-technical users
Limited Features

Limited features for social media management and customer support

Opportunities

Potential for integrating AI and machine learning capabilities
Opportunity to expand to new messaging platforms and markets
Potential for forming partnerships with complementary SaaS products

Threats

Intense competition from established players in the chatbot and messaging space
Potential for increased regulations and restrictions on messaging and chatbot usage
Potential for security breaches and data privacy concerns

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