Konnect Insights | Workflos AppStore

Konnect Insights

4.5

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Konnect Insights is a comprehensive omnichannel customer experience management platform that offers social listening, online reputation management, social CRM, social analytics, social publishing, BI tools and dashboards, surveys, and crisis management. It helps brands leverage the 4 Pillars of Omni-channel CXM by enabling them to listen to conversations from all channels, learn from them, and engage with customers in meaningful ways to make them happier. It is trusted by leading brands from various industries.

Website

https://konnectinsights.com

Strengths

Real-time monitoring

Provides real-time monitoring of social media platforms
Competitor analysis

Offers competitor analysis and benchmarking
Customizable dashboards

Allows for customizable dashboards and reports

Weaknesses

Limited integrations

Integrations with other tools are limited
Pricing

Pricing may be too high for small businesses
Learning curve

May have a steep learning curve for new users

Opportunities

Opportunity to expand integrations with other tools
Opportunity to target small businesses with more affordable pricing
Opportunity to add new features to stay competitive

Threats

Competition from other social media monitoring tools
Changes in social media platforms and algorithms may affect the tool's effectiveness
Increased concerns over data privacy may affect the tool's usage

Ask anything of Konnect Insights with Workflos AI Assistant

https://konnectinsights.com

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Review Distribution

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High - rated users

Best customer service Easy to use Layman friendly Covers all social platforms Plus Play store & App store.Gives 1 month's historical data only The team should let us know about the Tool updates simultaneously.