Kauneonga
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Kauneonga's Liberty is a cloud-based CCaaS platform designed for Telephone Answering Service industry with unlimited scalability, real-time reporting and analytics, dynamic agent scripting, and HIPPA and PCI DSS compliance. It offers a streamlined experience for virtual agents, admins, and clients with a true multi-tenant environment. The platform can empower any Telephone Answering Service, Contact Center, Small Business, or Enterprise Business with total control and visibility of all omnichannel communications.
Strengths
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User-friendly interface
Easy to navigate and use
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Customizable features
Can be tailored to fit specific business needs
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Affordable pricing
Competitive pricing compared to similar products
Weaknesses
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Limited integrations
Does not integrate with as many third-party apps as competitors
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Limited customer support
Customer support is only available during certain hours
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Limited reporting capabilities
Reporting features are not as robust as competitors
Opportunities
- Could increase market share by integrating with more third-party apps
- Could improve customer satisfaction by offering 24/7 support
- Could attract more customers by offering more robust reporting features
Threats
- More competitors entering the market
- Decreased demand due to economic factors
- Potential for data breaches and loss of customer trust
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https://www.kauneonga.com
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Kauneonga Plan
Kauneonga's pricing strategy offers a free basic version and a premium version for $9.99/month with additional features.
Liberty
275
1 Concurrent Users Per Month
100% Cloud-Based
Omnichannel
Dynamic Agent Scripting
Real-Time and Scheduled Message Dispatching
Oncall Management
Whitelabel Mobile App
Supervisor Dashboard
Real-Time Reporting and Analytics
Dispatch Automation
Payment IVR
Email, SMS, and Fax Relay
Email Marketing
HIPAA Compliant and PCI Compliant
SMS Marketing
5000+ Integrations
User API
Starting at 8+ Concurrent Users
SSO Free Forever
Manage Google Drive, Mailchimp, Dropbox Business, Microsoft PowerPoint, QuickBooks Desktop Enterprise, Canva, Zoho One, DocuSign, Salesforce Sales Cloud Suite, Adobe Photoshop with SSO
