Kaseya Vorex Service Desk
3.6
15
Vorex Time & Expense is a Cloud-based solution that is easy to use and feature-rich. It can be accessed from anywhere using a PC, laptop, ipad, or smartphone. It allows users to track billable/non-billable hours, control spending limits, design workflows, receive notifications, and more. It offers basic Time/Expense Tracking, extensive reporting & analysis, budgeting, and payroll data collection.
Strengths
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Automation
Automated ticketing and task management
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Customization
Highly customizable to fit specific business needs
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Integration
Seamless integration with other Kaseya products
Weaknesses
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Pricing
Relatively expensive compared to other service desk solutions
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Learning Curve
Steep learning curve for new users
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Limited Reporting
Limited reporting capabilities
Opportunities
- Opportunity to expand into new markets
- Opportunity to form partnerships with other software vendors
- Opportunity to migrate to cloud-based service desk solution
Threats
- Intense competition from other service desk solutions
- Increased focus on security and data privacy may impact sales
- Potential impact of economic downturn on sales and revenue
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Kaseya Vorex Service Desk Plan
Kaseya Vorex Service Desk offers a tiered pricing model based on the number of users, with additional features available in higher versions.
PROFESSIONAL
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Project management functionality plus billing & invoicing capabilities and accounting software integration for easy, intuitive insight into your overall profitability.
Project Management
Time Expense & Tracking
Billing, Invoicing & Budgeting
Resource Allocation
Customer Relationship Management (CRM)
Quickbooks Integration
PLATINUM
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Designed specifically for service-oriented organizations to automate your entire professional services processes with everything needed to plan, manage and grow your operations in a single, easy-to-use platform.
Project Management
Time Expense & Tracking
24 / 7 / 365 Support
Quickbooks Integration
Help Desk & Ticketing
Asset Management
SSO Free Forever
Manage Google Drive, Mailchimp, Dropbox Business, Microsoft PowerPoint, QuickBooks Desktop Enterprise, Canva, Zoho One, DocuSign, Salesforce Sales Cloud Suite, Adobe Photoshop with SSO
