Kapta
4.6
18

Not Claimed

Kapta is key account management software that helps reduce churn and drive organic growth by allowing leaders to answer critical questions about their customers, including identifying healthy and at-risk customers, having actionable plans in place, and measuring and communicating value to customers.
Developer
Kapta
HQ Location
Bogota
Year Founded
2008
Number of Employees
25
Twitter
Strengths
  • Customizable dashboards

    Users can create personalized dashboards to track their specific metrics.

  • 360-degree customer view

    Kapta provides a comprehensive view of customer interactions and history.

  • Goal setting and tracking

    Users can set and track goals for themselves and their team within the platform.

Weaknesses
  • Limited integrations

    Kapta has fewer integrations with other software compared to some competitors.

  • Steep learning curve

    The platform can be complex and take time to learn for new users.

  • Higher price point

    Kapta may be more expensive than some other SaaS options on the market.

Opportunities
  • Kapta could increase its integrations with other software to appeal to a wider audience.
  • Kapta could add new features to stay competitive and attract new customers.
  • Kapta could expand its reach by targeting industries beyond its current customer base.
Threats
  • As the market for SaaS solutions grows, Kapta may face increased competition from new entrants.
  • A recession or economic downturn could lead to decreased demand for SaaS solutions like Kapta.
  • A data breach or other security issue could damage Kapta's reputation and lead to customer loss.

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Review Distribution

  • 👍
    High - rated users

    The Account Health score by Kapta has helped retain customers and financially benefit the company. The seamless 3rd Party integration service has made account plan progress easier.The support team needs to improve the help document as it is not helpful to resolve every doubt.

  • 👎
    Low - rated users

    Kapta helps to organize and report on opportunities and sales pipeline. It also helps to keep track of key players and contacts at clients. It is helpful to understand the history of a client relationship over time.For complex organizations with multiple subsidiaries, it can be difficult to organize the client org charts.

Media

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Kapta Plan

Kapta offers a tiered pricing model with three versions, ranging from $1,000 to $5,000 per year, with increasing features.
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