Kapiche
4.6
37
Kapiche is a feedback analytics platform that allows you to analyze customer feedback quickly and easily. It doesn't require any set-up or code framing and lets you analyze all your customer feedback in one place. With Kapiche, you can get to insights 30x faster, easily measure the impact of themes on CX metrics, drill down quickly to identify root causes, and be notified about new trends in customer feedback. It also helps you share insights across your organization and generate impressive reports.
Strengths
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Natural Language Processing
Kapiche uses NLP to analyze customer feedback and provide insights
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Ease of Use
Kapiche has a user-friendly interface and requires no coding or technical skills
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Customizable Dashboards
Kapiche allows users to create personalized dashboards to track specific metrics
Weaknesses
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Limited Integrations
Kapiche has limited integrations with other software and platforms
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Limited Language Support
Kapiche currently only supports English language analysis
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Limited Data Sources
Kapiche can only analyze data from a limited number of sources
Opportunities
- Kapiche could expand its language support and data sources to reach new markets
- Kapiche could form partnerships with other software companies to increase integrations
- Kapiche could increase its marketing efforts to reach a wider audience and increase brand awareness
Threats
- Kapiche faces competition from other NLP and customer feedback analysis software companies
- An economic downturn could lead to decreased demand for Kapiche's services
- Changes in data privacy regulations could impact Kapiche's ability to collect and analyze customer feedback data
Ask anything of Kapiche with Workflos AI Assistant
http://www.kapiche.com
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Kapiche Plan
Kapiche offers three pricing plans starting at $99/month with varying features such as sentiment analysis and custom reporting.
Business
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1 Users
Creator user - 1
Explorer user - 3
Max rows per project - 100k
Max columns per project - 10
Google & Microsoft SSO
Encrypted Data & Backups
Live Chat Support
Knowledge Base Access
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