JustCall | Workflos AppStore

JustCall

4.2

305

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This SaaS product offers customer-facing teams tools for better conversations, including automation, integrations, and analytics. Features include call software, virtual numbers, SMS campaigns, native CRM integrations, and more. It costs $24 per user (billed annually) and offers 100+ integrations with CRM and business tools, click-to-call from CRM, SMS workflows and automation, 3 sales dialers, call queueing and forwarding, comprehensive analytics, conversation intelligence, and more. A 14-day free trial is available.

Website

http://saaslabs.co

Developer

Saas Labs

HQ Location

Wilmington, DE

Year Founded

2016

Number of Employees

265

Twitter

@saaslabs

Strengths

Integrations

Seamless integration with popular CRMs and helpdesk software
Global Coverage

Presence in over 70 countries with local phone numbers
Ease of Use

Simple and user-friendly interface for easy navigation

Weaknesses

Pricing

Relatively expensive compared to other similar products
Limited Features

Lacks some advanced features like call recording and analytics
Call Quality

Occasional call drops and poor audio quality reported by some users

Opportunities

Potential to expand into more countries and offer more local phone numbers
Opportunity to add more advanced features to stay competitive
Opportunity to form partnerships with other SaaS companies for increased integration options

Threats

Increasing competition from other similar products in the market
Potential changes in regulations regarding VoIP services
Potential decrease in demand due to economic downturn or recession

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http://saaslabs.co

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How are users evaluating the current application?

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Review Distribution

👍

High - rated users

No information provided for high-rated segment.
🤔

Average - rated users

Users like the mobile and desktop friendly interface, but experience issues with syncing, app crashes, contacts not syncing, delay on calls, and automatic calling from a UK number instead of US numbers.
👎

Low - rated users

Users appreciate that JustCall does the basics well, but have issues with poor bulk SMS opt-out policies, bugs, text lags, and difficulty using the desktop version with limited functionality on the mobile app.

Media

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JustCall Plan

JustCall offers a range of pricing plans starting at $25/month with varying features such as call recording and SMS capabilities.

Standard $ 24 1 - User/Month (Billed Annually)

1 Local Number Unlimited Inbound Minutes (toll-free excluded) Click-to-Dial Call Tracking & Recording Call Forwarding Call Notes & Ratings SMS & MMS Inbox Call & SMS Analytics Voicemail Drop IVR (Call Menu) Business Hours Appointment Scheduler 100+ Integrations Email & Chat Support Callback Automation Intelligent Routing

Premium $ 48 1 - User/Month (Billed Annually)

Everything in Standard+ Live Call Monitoring Sales & Predictive Dialers Call & Voicemail Transcriptions Queue Call Back SMS Automation & Triggers Bulk SMS Campaigns Group Texting Post Call Surveys Multi Level IVR AI-Powered Agent Coaching API & Webhook Access Salesforce Integration Advanced Integrations Custom Workflows Dedicated Account Manager Priority Support Scheduled Callback

Custom $ Contact Us

Everything in Premium+ Unlimited Outbound Calling Agent Coaching & Call Scoring Agent Assist Call Sentiment Analysis Single Sign On (SSO) SLA (Upto 99.99% Uptime Guarantee) Professional Services Custom Analytics & Reports Personalized Onboarding Support Dedicated Account Manager Dedicated Technical Support