Beta
Jive Contact Center
4.5
201

Not Claimed

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Strengths
  • Omnichannel support

    Supports multiple channels for customer communication

  • Real-time analytics

    Provides real-time data and analytics for better decision-making

  • Customizable workflows

    Allows for customization of workflows to fit specific business needs

Weaknesses
  • Limited integrations

    Integration options are limited compared to other contact center solutions

  • Complex setup

    Setup and configuration can be complex and time-consuming

  • High pricing

    Pricing is higher compared to other contact center solutions

Opportunities
  • Opportunity to expand integration options to increase functionality
  • Opportunity to improve user interface for better user experience
  • Opportunity to increase automation for more efficient workflows
Threats
  • Competition from other contact center solutions in the market
  • Rapidly evolving technology may make the product outdated
  • Economic downturn may lead to decreased demand for the product

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Jive Contact Center Plan

Jive Contact Center offers three pricing plans starting at $19.95 per user per month with varying features and capabilities.
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