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Jira Service Management
4.2
1,320

Not Claimed

Jira Service Management is a SaaS platform that enables collaboration between Dev and Ops teams to respond to business changes and deliver fast customer and employee service experiences.
Website
http://www.atlassian.com/
Developer
Atlassian
Suitable for enterprise
Startups、SMEs、Agencies、Enterprises
HQ Location
Sydney
Year Founded
2002
Number of Employees
18,978
Twitter
@Atlassian
Strengths
  • Customizable workflows

    Ability to create and customize workflows to fit specific business needs

  • Integration with other Atlassian products

    Seamless integration with other Atlassian products such as Jira Software and Confluence

  • Robust reporting

    Comprehensive reporting capabilities to track team performance and identify areas for improvement

Weaknesses
  • Steep learning curve

    Can be difficult for new users to navigate and understand all the features

  • Limited customization options

    Some customization options may be limited or require advanced technical knowledge

  • Expensive pricing

    Pricing may be too high for small businesses or startups

Opportunities
  • Opportunity to expand into new markets and industries
  • Growing demand for remote work tools due to the COVID-19 pandemic
  • Opportunity to form partnerships with other software providers to enhance product offerings
Threats
  • Competition from other service management software providers such as ServiceNow and Zendesk
  • Increased scrutiny on data security and privacy may impact customer trust
  • Potential economic downturn may impact customer spending and adoption of new software

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Media

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Jira Service Management Plan

Jira Service Management offers three pricing tiers, starting at $20/month, with increasing features and capabilities at higher tiers.
Free $ 0 /agent/month
For small teams starting with a service desk. Up to 3 agents for free.
Standard $ 20 /agent/month
For teams standardizing their service management. For 4+ agents.
Premium $ 40 /agent/month
For organizations scaling high-velocity ITSM.
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