Jetlink offers virtual assistants that automate and streamline customer journeys on digital and voice-based channels. The assistants can handle commonly asked questions/requests or handover to live agents seamlessly. They use machine learning for dialogue management, cutting-edge NLU for understanding messages and determining intent, and support multiple languages and custom entities. They are omnichannel and can be deployed on-prem or in private cloud for GDPR compliance. Jetlink also provides a customer success team for managed services.