iSupport
4.2
34
iSupport is a help desk solution for small and midsize companies that offers incident management, problem management, change management, end user self-support and reporting functionalities within a suite. It allows users to manage all aspects of the help desk process from a single solution, combining incoming requests from multiple sources and routing them to the appropriate staff based on defined business rules. iSupport also features mySupport, which allows users to share self-help material with team members and manage help desk discussion forums and live chat.
Strengths
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Customizable
Ability to tailor the software to specific business needs
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Multi-channel support
Ability to handle customer inquiries through various channels such as email, phone, and social media
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Automation
Automated workflows and processes to increase efficiency and reduce manual work
Weaknesses
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Limited integrations
Integration options with other software may be limited
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Complexity
May have a steep learning curve for new users
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Cost
Pricing may be higher compared to other similar software
Opportunities
- Opportunity to expand into new markets or industries
- Opportunity to add new features and functionalities to stay competitive
- Opportunity to form partnerships with other software providers to increase integration options
Threats
- Competition from other similar software providers
- Potential decrease in demand due to economic downturn or recession
- Potential security breaches or data leaks that could damage reputation
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https://www.isupport.com/
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iSupport Plan
iSupport offers three pricing plans: Basic ($19/user/month), Professional ($39/user/month), and Enterprise ($59/user/month) with increasing features and capabilities.
SSO Free Forever
Manage Google Drive, Mailchimp, Dropbox Business, Microsoft PowerPoint, QuickBooks Desktop Enterprise, Canva, Zoho One, DocuSign, Salesforce Sales Cloud Suite, Adobe Photoshop with SSO
