Intermedia Contact Center (formerly Telax)
4.2
25
Intermedia Contact Center industry-leading solution can help you create loyal customers and drive more revenue by improving your customer interactions. We make it easier for customers to get quick, convenient, and personalized access to the right people in your business while giving you visibility into where you’re doing great and where you can improve your customer service.
Whether your team is working in the office, remotely, or a mix of both, Intermedia Contact Center lets you create amazing customer experiences from anywhere in as little as a couple of days while reducing costs, increasing productivity, and driving more revenue, no additional hardware required.
Reach out today to learn more. Visit https://www.intermedia.com/products/contact-center
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Intermedia Contact Center (formerly Telax) Plan
Contact Center Pro
Contact Us
1 Seats Per Month
A flexible solution providing advanced contact center capabilities to increase customer satisfaction at scale. Full-featured, omni-channel capable contact center platform. Unlock better productivity and amazing customer experiences by accessing Contact Center voice handling within Intermedia Unite.
Sold with or without Intermedia Unite.
Inbound Voice Queues
Supervisor functions including monitor, barge, and whisper
Real-Time & Graphical Reports
Call Recording
Scheduled, Historical, and Custom Reports
Customizable IVRs
Skill-Based, Geo & Rule -based Routing
Email, Chat, and SMS channels add-ons
Contact Center Elite
Contact Us
1 Seats Per Month
Optimize your Customer Experience:
A complete omni-channel contact center solution with powerful integrations capable of delivering the ultimate customer experience. Best-in-class, omni-channel contact center platform with custom integrations. Unlock better productivity and amazing customer experiences by accessing Contact Center voice handling within Intermedia Unite.
Sold with or without Intermedia Unite.
Inbound Voice Queues
Supervisor functions including monitor, barge, and whisper
Real-Time & Graphical Reports
Call Recording
Scheduled, Historical, and Custom Reports
Customizable IVRs
Skill-Based, Geo & Rule-based Routing
Email, Chat, and SMS channels add-ons
Chat, email, and SMS Channel Queues
Outbound Notification Campaigns (Voice, email & SMS
Schedule Manager
QA Evaluator Templates & Scoring
Custom CRM Integrations
Advanced self-service IVR applications