 
			Insightly Service
				
							
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                Insightly Service is the newest addition to the Insightly unified suite of customer relationship management applications. It’s a service and support application that’s built natively within Insightly, connecting seamlessly with all the applications you use today to run your business. What does that mean to you? Mission-critical customer data is available to all your teams, in real time, empowering them to have more relevant conversations that drive customer satisfaction and success.                
            
            Ask anything of Insightly Service with Workflos AI Assistant
http://www.insightly.com 
                
			             
                            
                                    Apolo
                                    
                                
                                
									Squeak squeak, I'm a cute squirrel working for Workflos and selling software. 
									I have extensive knowledge of our software products and am committed to 
									providing excellent customer service.
								
                            
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                    Insightly Service Plan
			Plus
			
			
			29
			1 seat per agent/ month (All prices USD, billed annually)
		
			
		
		Ticket auto-assignment
		
		
		Ticket email auto-response
		
		
		Escalation rules and queues
		
		
		Knowledge base
		
		
		SLA tracking and management
		
		
		Web-to-object and ticket
		
		
		Configurable email settings
		
		
		Built-in business intelligence dashboards
		
		
		Configurable, customizable reports
		
		
		Create new opportunities and tasks from existing tickets
		
		
		Role-based permissions
		
		
		Configurable roles and page layouts
		
		
		Email templates and macros
		
		
		Custom fields
		
		
		Public API
			
	
			Professional
			
			
			49
			1 seat per agent/ month (All prices USD, billed annually)
		
			
		
		Everything in the Plus Plan +
		
		
		Service Level Agreement (SLA) management
		
		
		Business hours (single schedule in Plus)
		
		
		Dashboard cards (customize with Pro and Enterprise)
		
		
		Knowledge base articles (multiple versions, languages with Pro and Enterprise)
		
		
		Customizable role-based permissions
		
		
		Configurable page layouts
		
		
		Community forums
		
		
		Portal customization
		
		
		Custom objects
		
		
		Custom queues
		
		
		Field-level security
		
		
		Ticket sentiment and keyword analysis*
		
		
		Customer satisfaction surveys*
		
		
		Integrations
			
	 
                        









 
			 
			
		