injixo
4
14
injixo is a workforce management solution for contact centers that helps create accurate forecasts and schedules, monitor KPIs, track agent schedule adherence, and empower agents to manage their schedules from their smartphones.
Strengths
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Efficient Workforce Management
injixo helps in managing workforce efficiently by providing real-time data and analytics.
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Easy to Use Interface
injixo has a user-friendly interface that is easy to navigate and understand.
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Customizable Reports
injixo allows users to create customized reports based on their specific needs.
Weaknesses
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Limited Integrations
injixo has limited integrations with other software and tools.
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Limited Features
injixo may not have all the features that some users require for their workforce management needs.
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Pricing
injixo may be expensive for some users, especially for small businesses.
Opportunities
- injixo can expand its integrations with other software and tools to provide more value to its users.
- injixo can add new features to its platform to attract more users and provide more value.
- injixo can target small businesses by offering more affordable pricing plans.
Threats
- injixo faces competition from other workforce management software providers.
- An economic downturn can lead to a decrease in demand for workforce management software, which can negatively impact injixo.
- A data breach or security issue can negatively impact injixo's reputation and lead to a loss of customers.
Ask anything of injixo with Workflos AI Assistant
http://www.injixo.com
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injixo Plan
Injixo offers a tiered pricing strategy with three versions, Basic, Pro, and Enterprise, starting at €2 per user per month.
ESSENTIAL WFM
299
15 users included
Basic onboarding package.
Additional users: $9 per user/month*.
Standard integrations for call data
Basic Forecast (automated)
Automated scheduling
Employee portal
Dashboards
Standard reports
Email support
Knowledge base
Two-factor authentication
ADVANCED WFM
699
25 users included
Tailored onboarding package.
Additional users: $19 per user/month*.
+ Everything Essential WFM
Standard integrations for agent status
Smart Forecast (AI-based)
Extended scheduling functionality
Real-time adherence monitoring
Real-time dashboards
Reporting API
Advanced user rights management
Smart meeting planning
Single Sign-on (SSO)
Priority email support
Access training on Academy
ENTERPRISE WFM
Contact Us
Tailored onboarding package.
Custom Pricing.
+ Everything Essential WFM
+ Everything Advanced WFM
Time management
Full API access
Data residency
Custom DPA
Custom IT compliance agreement
Customization options available
Sandbox environment
Phone & priority email support
Dedicated consultant
SSO Free Forever
Manage Google Drive, Mailchimp, Dropbox Business, Microsoft PowerPoint, QuickBooks Desktop Enterprise, Canva, Zoho One, DocuSign, Salesforce Sales Cloud Suite, Adobe Photoshop with SSO
