Infraon Desk
4.5
27
AI-driven Service Management system to automate business processes and service delivery through an ITIL based service Desk system, available in SaaS and on-premise. Certified on 13 ITIL v3 processes by PINK Elephant / PINK Verify.
Strengths
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Customizable
Allows for personalized workflows and integrations
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Scalable
Can accommodate growing businesses and changing needs
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User-friendly
Easy to navigate and use, even for non-technical users
Weaknesses
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Limited features
May not have all the functionality needed for complex operations
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No mobile app
Not accessible on-the-go without a web browser
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No free trial
Potential customers cannot test the product before purchasing
Opportunities
- Growing demand for SaaS solutions in various industries
- Potential collaborations with other software providers or service providers
- Opportunities to enter new markets and reach a wider audience
Threats
- Other SaaS providers offering similar products and services
- Potential data breaches or cyber attacks
- Decreased demand for SaaS solutions due to financial constraints
Ask anything of Infraon Desk with Workflos AI Assistant
https://infraon.io/infraon-infinity.html
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Infraon Desk Plan
Infraon Desk offers a tiered pricing strategy with three versions, starting at $10 per user per month, with increasing features.
Regiment Package
Contact Us
5 Technician Users / Agents Per Year
All features of Battalion (starter package) + Problem Management + Change Management + Request Fulfillment + Custom Request Templates + Task Management + Franchise / Vendor Management + Field Service Management + Meeting Management
https://everestims.com/contact-us.html
Battalion Package
Free Trial
5 Technician Users / Agents Per Year
Starter Pack with minimum processes including Incident Management, Basic SLA Management, Knowledge Base, Basic Service Catalog, Reports / Dashboards, Notifications, Self-Service Portal, Mobile App etc.
https://infraon.io/contact-us
Brigade Package
Contact Us
5 Technician Users / Agents Per Year
All features in Regiment Package + Release & Deployment Management + Project Management + Purchase Management + Contract Lifecycle Management
https://infraon.io/contact-us
SSO Free Forever
Manage Google Drive, Mailchimp, Dropbox Business, Microsoft PowerPoint, QuickBooks Desktop Enterprise, Canva, Zoho One, DocuSign, Salesforce Sales Cloud Suite, Adobe Photoshop with SSO
