Infor CloudSuite Field Service is a cloud-based and on-premise work order platform designed for small to large businesses in various industries. It helps manage customer orders, service contracts, custom workflows, accounting processes, and more. The solution includes an Infor contact center module that provides real-time information to front-line agents about service requests. It also helps manage work orders by defining workflows and sending automatic alerts to the concerned department in case of any discrepancy. The asset management feature helps in scheduling routine inspections.