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inConcert Speech Analytics
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inConcert Speech Analytics is a SaaS that analyzes and provides valuable information from 100% of contact center calls quickly and automatically. It positively impacts business performance by increasing revenue and improving productivity while reducing operating costs.
Strengths
  • Accurate

    Provides accurate speech analytics

  • Real-time

    Provides real-time speech analytics

  • Customizable

    Allows for customizable analytics based on specific business needs

Weaknesses
  • Expensive

    May be expensive for small businesses

  • Complex

    May be complex to set up and use

  • Limited languages

    May only support limited languages

Opportunities
  • Can increase efficiency in call centers and customer service departments
  • Can improve the overall customer experience
  • Can expand into new markets with support for additional languages
Threats
  • May face competition from other speech analytics software providers
  • May face concerns over data privacy and security
  • May face regulatory challenges in certain markets

Ask anything of inConcert Speech Analytics with Workflos AI Assistant

https://inconcertcc.com/en/products/speech-analitycs
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inConcert Speech Analytics Plan

inConcert Speech Analytics offers a subscription-based pricing model starting at $2,500 per month for the basic version and $5,000 per month for the advanced version.
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