IMsupporting | Workflos AppStore

IMsupporting

4.2

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IMsupporting is a live chat platform for business websites that offers customized solutions, systems integration, and dedicated live chat options for specific needs. They also have a simpler live chat product for smaller businesses.

Website

http://www.imsupporting.com

Developer

IMsupporting

HQ Location

Gloucester, United Kingdom

Year Founded

2008

Number of Employees

Twitter

@imsupporting

Strengths

User-friendly interface

Easy to navigate and use
Real-time chat

Allows for immediate customer support
Customizable chat widget

Can be tailored to match website design

Weaknesses

Limited integrations

Does not integrate with many other software
No mobile app

Only accessible through web browser
Limited reporting

Does not provide in-depth analytics

Opportunities

Could develop a mobile app for increased accessibility
Could expand integrations to appeal to more businesses
Could provide more detailed analytics for businesses

Threats

May struggle to compete with bigger players in the market
Businesses may cut back on spending for customer support software
Data breaches or other security issues could damage reputation

Ask anything of IMsupporting with Workflos AI Assistant

http://www.imsupporting.com

Apolo

Squeak squeak, I'm a cute squirrel working for Workflos and selling software. I have extensive knowledge of our software products and am committed to providing excellent customer service.

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Review Distribution

👍

High - rated users

Customers like the ability to monitor agents and visitors, and the live reporting feature. They also appreciate the ability to integrate other software.
🤔

Average - rated users

Customers have some issues with the CHATBOT functionality and loading speed, but they are not major problems.
👎

Low - rated users

No low-rated segment provided.