HP Service Manager | Workflos AppStore

HP Service Manager

4.5

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HP Service Anywhere and Service Manager are service desk software that manage change and incident management.

Website

http://www8.hp.com/us/en/software-solutions/service-desk/index.html

Strengths

Customizable workflows

Ability to create and modify workflows to fit specific business needs
ITIL compliance

Built-in ITIL processes and compliance with ITIL standards
Integration capabilities

Ability to integrate with other systems and tools for seamless data exchange

Weaknesses

Complexity

Steep learning curve and complex setup and configuration
Limited reporting

Limited reporting capabilities and lack of advanced analytics
Cost

High cost compared to other service management solutions

Opportunities

Opportunity to expand beyond IT service management into other industries
Opportunity to offer a cloud-based version of the software for increased accessibility and scalability
Opportunity to incorporate AI and automation for improved efficiency and productivity

Threats

Competition from other established service management solutions
Increased focus on data security and privacy may impact adoption of the software
Potential impact of economic downturn on IT spending and adoption of new software

Ask anything of HP Service Manager with Workflos AI Assistant

http://www8.hp.com/us/en/software-solutions/service-desk/index.html

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Review Distribution

👍

High - rated users

Customers appreciate the wide range of features offered by HP Service Manager, including incident management, problem management, change management, service level management, asset management, and more. It can integrate with other HP software products, as well as third-party tools, to provide a comprehensive ITSM solution. It also offers a robust reporting and analytics engine that enables users to track key metrics and identify areas for improvement.
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Average - rated users

Customers find that HP Service Manager has a steep learning curve, and the initial setup and configuration can be time-consuming. Additionally, the software requires a significant investment of resources, both in terms of hardware and personnel, to properly implement and maintain.
👎

Low - rated users

Customers appreciate the UI for the help desk solution, which allows them to see all printing jobs, user access, loads, printing status, and cartridge levels in one place. However, there are not enough negative reviews to provide a summary of common dislikes or problems that HP Service Manager is solving.