HotelFriend | Workflos AppStore

HotelFriend

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HotelFriend provides IT solutions for the hospitality industry, allowing hoteliers to automate daily tasks, improve guest service, and manage their businesses from one login. Their all-in-one Property Management System includes inventory management, booking engine, channel manager, payment gateway, room management, front desk, customer relationship management, and more.

Website

https://hotelfriend.com/products

Strengths

Automation

Automated booking and reservation management
Customization

Customizable booking engine and guest management system
Integration

Integration with popular payment gateways and third-party software

Weaknesses

Pricing

Pricing may be too high for small hotels or businesses
Limited Features

May not have all the features required by larger hotels or chains
Customer Support

Customer support may not be available 24/7 or in all languages

Opportunities

Opportunity to expand into new markets or regions
Opportunity to add new features or integrations to stay competitive
Opportunity to form partnerships with other travel or hospitality companies

Threats

Competition from other established hotel management software providers
Decreased travel and tourism due to economic downturns or global events
Security breaches or data leaks could damage reputation and customer trust

Ask anything of HotelFriend with Workflos AI Assistant

https://hotelfriend.com/products

Apolo

Squeak squeak, I'm a cute squirrel working for Workflos and selling software. I have extensive knowledge of our software products and am committed to providing excellent customer service.

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Review Distribution

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High - rated users

The software is easy to use and there are a lot of instructions on how to use the program. The customer support representative also helped us out with a misunderstanding of a system. There is also an App, through which guests can contact us.The program should also be accessible while having no internet connection. Maybe this feature can be added in future versions.
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Average - rated users

Well Designed UI - Great Customer Support.N/A.
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Low - rated users

Well Designed UI - Great Customer Support.- Poor functionality | There are just many other solutions with much cheaper price which will give you much more useful functions, HotelFriend, I am sorry. - Integrations | even the most basic PMS, will have some integrations with Zapier or mailchimp, but this one, no no no. They hate it. - Poor integration with channel manager | They made us think that they have their own channel manager, but again, nope. They ask you to pay more to integrate the PMS with 3rd party softwares. If you want overbooking, or if you did not find the reservation from your OTAs, you asked for it, just so many issues. - App | Nobody gonna use it. We tried to start our online check-in through the app that they provide, but seems it is not working in anyway, we asked support about the issue, and they told us they gonna release an update soon, which never happened. - FrontDesk | This is just a pain, it is beautiful, not functional, not at all. You can barely make any changes if you made a mistake, even as a Hotel Admin, sometimes we needed to ask the support to remove a reservation or make some changes, which is super annoying. - Accounting | They have no accounting system, not even a basic one as they promote, you can just download the guests invoices, which all of the most basic solutions do it for free and do not promote it like that.