Hotel Reputation Management
3.9
3
ReviewPro offers an online reputation management solution for hoteliers to gather and analyze guest feedback from over 175 sources in 45 languages. The feedback is presented in an easy to read dashboard and includes the industry-standard online reputation score, the ReviewPro Global Review Index™. The Semantic Analysis feature tracks strengths and weaknesses across 500 hospitality-specific concepts and real-time sentiment to increase guest satisfaction over time. Hoteliers can also compare and track their performance against competitors. ReviewPro also offers other products like auto case management and a messaging platform with a chatbot for guest experience automation.
Strengths
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Automated monitoring
Tracks online reviews and mentions of the hotel in real-time
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Customizable reporting
Provides detailed reports on hotel reputation metrics and trends
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Competitor analysis
Compares hotel reputation to competitors and identifies areas for improvement
Weaknesses
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Limited social media coverage
May not cover all social media platforms where hotel is mentioned
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Language limitations
May not be able to monitor reviews and mentions in all languages
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Requires active management
Needs someone to actively respond to reviews and manage reputation
Opportunities
- Positive reputation can lead to more bookings and revenue
- Responding to negative reviews and addressing issues can improve customer satisfaction
- Positive reviews and mentions can increase brand awareness and attract new customers
Threats
- Negative reviews can harm hotel reputation and lead to decreased bookings
- Competitors with better reputation can attract customers away from the hotel
- Malicious attacks on hotel reputation can harm brand image and lead to decreased bookings
Ask anything of Hotel Reputation Management with Workflos AI Assistant
http://www.reviewpro.com
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Hotel Reputation Management Plan
Hotel Reputation Management offers three pricing plans starting at $199/month, with features such as review monitoring, response management, and reporting.
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