Hippo
3.7
6
Hippo is a SaaS platform for customer engagement and marketing used by over 2000 businesses worldwide. It offers chatbots, live chats, calls, and omnichannel campaigns for personalized customer experiences.
Strengths
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Intuitive UI
Easy to use interface for non-technical users
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Automated workflows
Streamlines processes and reduces manual work
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Customizable dashboards
Tailored views for different user roles
Weaknesses
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Limited integrations
May not work with all existing software
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No mobile app
Not accessible on-the-go
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No free trial
No way to test before committing to purchase
Opportunities
- Potential to add more connections to popular software
- Opportunity to create a mobile version for increased accessibility
- Collaboration with complementary software providers
Threats
- New companies entering the market
- Decreased demand due to financial instability
- Risk of sensitive information being compromised
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Review Distribution
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👍
High - rated users
Easy to use, intuitive dashboard.Occasional glitches.
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🤔
Average - rated users
Easy to use.None mentioned.
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👎
Low - rated users
Exceptional product, simple to use, various priority levels, calendar view.Stuck while saving data of orders.
Hippo Plan
Hippo's pricing strategy offers a free version with limited features and a paid version starting at $10/month with additional features.
Conversational Support
Free Trial
Give your customers the support they deserve with industry-leading support that comprises live chat, calling, chatbot and much more.
Live Chat
Customisable Chatbot
WhatsApp Widget
Whatsapp Bot
Quick replies
Automatic chat assignment
Branded Application (whitelabled)
Rating and Feedback forms
Message Broadcasting
Engagement Automation
Free Trial
Enable your organisation to streamline, automate, and measure marketing tasks and workflows to increase operational efficiency and growth. Decrease your churn rate and improve customer retention through omnichannel engagement.
Omnichannel Campaigns (Email, SMS, WhatsApp, In-app Message, Push Notification)
Trigger based Customer Journeys (Live Campaigns)
Segmentation
Instant Broadcast
Analytics
Personalisation
RFM Segmentation
3rd Party Integrations
SSO Free Forever
Manage Google Drive, Mailchimp, Dropbox Business, Microsoft PowerPoint, QuickBooks Desktop Enterprise, Canva, Zoho One, DocuSign, Salesforce Sales Cloud Suite, Adobe Photoshop with SSO
