HiPer Agent Experience
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XSELL Technologies offers AI-powered software that helps contact center agents improve their performance in real-time. The software is designed to replicate the behaviors of top-performing agents and provide frontline agents with the information they need to exceed customer expectations. XSELL partners with Fortune 50 customers to drive improvements in sales results, service metrics, and agent engagement. To learn more, visit their website or contact them via email.
Strengths
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Efficient
Streamlines agent workflows
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Customizable
Tailored to specific business needs
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Insightful
Provides real-time analytics and reporting
Weaknesses
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Complex
May require extensive training for optimal use
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Expensive
Higher cost compared to some competitors
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Limited Integration
May not integrate with all existing systems
Opportunities
- Increasing demand for agent experience solutions
- Opportunity to expand into new markets or industries
- Potential to add new features and capabilities
Threats
- Intense competition from established players and new entrants
- Decreased demand due to economic factors
- Changes in regulations or compliance requirements
Ask anything of HiPer Agent Experience with Workflos AI Assistant
https://www.xselltechnologies.com/
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HiPer Agent Experience Plan
HiPer Agent Experience offers a tiered pricing model with three versions, starting at $49/month, $99/month, and $199/month, respectively.
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