Helpshift
4.2
405
Helpshift is a digital support platform that uses smart segmentation and conversational AI to understand customer intent and provide guided support across various channels. It helps brands solve customer problems quickly, improve agent effectiveness, and transform support into continuous conversations. The platform is easy to implement and offers a white glove onboarding experience for quick time to value.
Strengths
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Efficient customer support
Helps in providing quick and efficient customer support through various channels
-
Automation
Automates repetitive tasks and reduces manual effort
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Analytics
Provides detailed analytics and insights to improve customer support
Weaknesses
-
Limited integrations
Limited integrations with other software and platforms
-
Pricing
Pricing can be expensive for small businesses
-
Complexity
Can be complex to set up and use for non-technical users
Opportunities
- Opportunity to expand to new markets and industries
- Opportunity to add new features and functionalities to stay competitive
- Opportunity to form partnerships with other software and platforms
Threats
- Competition from other customer support software providers
- Economic downturn can lead to reduced demand for customer support software
- Security breaches and data privacy concerns can lead to loss of customer trust
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Helpshift Plan
Helpshift offers a tiered pricing model with features such as automation and analytics, starting at $225/month for the Standard version.
Starter
150
Per Month
Get started quickly with our Starter package of Mobile-First Customer Service Platform.
All packages come with 1,000 issues per month to get you started.
Web & Mobile In-App Messaging
Web & Mobile In-App Help Center
Mobile SDK Integration
Unlimited Help Center Articles and FAQs
QuickSearch Bot
Email Support
Text Messaging (SMS) Support
Agent Desktop
Single Sign On (SSO)
Out-of-Box Analytics and Reporting
Automated Issue Routing
Unlimited Agent Seats
Salesforce and Zendesk Integrations
Amazon Connect Integration
External Data and Systems Integration
60 API Calls per Minute
Social Integrations
Growth
Contact Us
Per Month
All packages come with 1,000 issues per month to get you started.
Includes all Starter Package features, PLUS:
Customizable Bots
Visual Bot Builder
Issue-Routing Queues
Automated Agent Workload Balancing
Customizable Reporting
Team Management
SLA Management and Automations
Real-Time Operations
Analytics APIs
300 API Calls per Minute
FAQ Scheduling
SSO Free Forever
Manage Google Drive, Mailchimp, Dropbox Business, Microsoft PowerPoint, QuickBooks Desktop Enterprise, Canva, Zoho One, DocuSign, Salesforce Sales Cloud Suite, Adobe Photoshop with SSO
