Help Scout is a SaaS platform that provides email, self-service, and live chat support to businesses. It offers collaboration, organization, and automation tools to help teams move faster and delight customers. With features like saved replies and automated workflows, businesses can answer 52% more emails with ease and reduce support volume by 30%. Help Scout has been helping companies deliver better customer support since 2011 and is used by over 12,000 businesses worldwide. It is a fully remote company, a Certified B Corporation, and has committed 1% of its equity to corporate philanthropy via Pledge 1%.