HappyFox Help Desk | Workflos AppStore

HappyFox Help Desk

4.5

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HappyFox is a help desk software that offers multi-channel support for customer requests from email, web, phone, and social media. It integrates with various business applications and has mobile versions for iOS, Android, and Windows. It also has community forums and a knowledge base for instant support and customer connection.

Website

https://www.happyfox.com/

Strengths

Ease of use

Intuitive interface and simple setup process
Customization

Flexible ticketing system and customizable workflows
Automation

Automated ticket routing and canned responses

Weaknesses

Limited integrations

Fewer integrations compared to competitors
Reporting

Limited reporting capabilities
Pricing

Higher pricing compared to some competitors

Opportunities

Opportunity to expand integrations and features
Opportunity to gain market share in the help desk software market
Opportunity to grow customer base through targeted marketing

Threats

Intense competition in the help desk software market
Potential impact of economic downturn on customer spending
Potential security breaches and data loss

Ask anything of HappyFox Help Desk with Workflos AI Assistant

https://www.happyfox.com/

Apolo

Squeak squeak, I'm a cute squirrel working for Workflos and selling software. I have extensive knowledge of our software products and am committed to providing excellent customer service.

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Review Distribution

👍

High - rated users

Easy to implement and use, ability to pull metrics and keep track of member inquiries.Reports can be a bit hard to create.
👎

Low - rated users

Great looking product, good website, good information.Bad customer service, ridiculous email response times, failure to have a negative feedback process in place, Happyfox treats you like you're just another sale, undervalues you as a customer, generic responses, impersonal service, mail track is a wonderful tool which enables you to know when someone reads your email. If you are going to read it, respond.