HaloITSM
4.7
62

Not Claimed

HaloITSM offers ITIL aligned help desk software that can be installed on premise or in the cloud. It has over 25 years of experience and offers a feature-rich application with a simple to use interface. Key features include Incident Management, Problem Management, Change Management, Asset Management, Service Catalogue, Telephony Integration, and mobile apps. The five key differentiators are software customization, all-inclusive service desk solution, suitability for all organizations, customer-centric approach, and seamless migration process.
Developer
Halo Service Solutions
Suitable for enterprise
Startups、SMEs、Enterprises
HQ Location
Stowmarket, England
Year Founded
1994
Number of Employees
92
Strengths
  • Customizable workflows

    Allows for tailored processes to fit specific business needs

  • Integrations

    Seamlessly integrates with other tools and platforms

  • User-friendly interface

    Easy to navigate and use for both IT and non-IT personnel

Weaknesses
  • Limited reporting capabilities

    May not provide in-depth analysis or customization options for reporting

  • Limited automation

    May not have as many automation options as other ITSM tools

  • Limited asset management

    May not have as robust asset management features as other ITSM tools

Opportunities
  • Can continue to add integrations with other popular tools and platforms
  • Can add more options for reporting and analysis
  • Can add more features for asset management
Threats
  • May face competition from other established ITSM tools
  • May need to keep up with rapidly changing technology and user needs
  • May face challenges if there is an economic downturn affecting IT budgets

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Media

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HaloITSM Plan

HaloITSM offers three pricing tiers, starting at $15/user/month, with increasing features such as automation and integrations.
All-inclusive ITSM software $ 49 Per Month
Simple, transparent pricing. No tiered-plans or locked-away features, just all-inclusive ITSM. Incident Management Knowledge Base Self-Service Portal SLA Management Problem Management Change Control Service Catalogue Real-Time Project Dashboard Auto-Asset Discovery Asset Management
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