H2Desk | Workflos AppStore

H2Desk

Request Demo

Not Claimed

Web-based help desk system with full features.

Website

http://h2desk.com

Developer

Innovative Cyber Solutions

Strengths

Customizable

Allows for customization of ticket fields and email templates
Affordable

Pricing is competitive compared to other help desk software
User-friendly

Easy to navigate and use for both agents and customers

Weaknesses

Limited integrations

Does not integrate with as many third-party apps as other help desk software
Basic reporting

Reporting features are not as advanced as other help desk software
No mobile app

Does not have a mobile app for agents or customers

Opportunities

Could increase market share by adding more integrations with popular apps
Could attract more customers by improving reporting features
Could increase customer satisfaction by developing a mobile app for agents and customers

Threats

Facing competition from other established help desk software providers
Could see a decrease in sales if there is an economic downturn
Could lose customer trust and business if there are security breaches

Ask anything of H2Desk with Workflos AI Assistant

http://h2desk.com

Apolo

Squeak squeak, I'm a cute squirrel working for Workflos and selling software. I have extensive knowledge of our software products and am committed to providing excellent customer service.

What are the pros and cons of the current application?

How are users evaluating the current application?

How secure is the current application?