GuestTouch
4.9
11
GuestTouch is an all-in-one messaging platform for properties to connect with guests, provide contactless experiences, and drive sales through various channels. It allows communication with guests at all stages of their journey and offers features such as AI-powered WebChat, SMS, WhatsApp, and Google My Business integration. Additionally, it enables cross-selling, collecting guest feedback and reviews, and more.
Strengths
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Automated messaging
Saves time and effort for hotel staff
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Personalization
Allows hotels to tailor messages to individual guests
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Increased guest satisfaction
Guests appreciate the personalized attention and timely communication
Weaknesses
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Dependence on technology
System failures or glitches could lead to missed messages or frustrated guests
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Limited customization options
Hotels may not be able to fully customize the messaging templates
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Cost
May be too expensive for smaller hotels or those with limited budgets
Opportunities
- Could potentially be used in other industries that rely on guest communication, such as vacation rentals or cruise ships
- Could integrate with other hotel software to provide a more comprehensive solution
- Could expand to other countries and languages to serve a wider market
Threats
- Other companies may offer similar solutions, potentially with lower prices or better features
- Guests may prefer different communication channels or may not want to receive automated messages
- Hotels must ensure that guest data is protected and used appropriately
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https://guesttouch.com/
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GuestTouch Plan
GuestTouch offers a tiered pricing strategy with three versions ranging from $99 to $299 per month, each with increasing features and capabilities.
All In One Guest Messaging For Modern Hoteliers
Free Trial
Per Month
Unlimited Messaging
Guest Journey Messaging
Integrate WhatsApp
Integrate Your Google Listing and Engage Potential Customers
WebChat to Increase Direct Bookings
Bulk Messages
Get Better Online Reviews and Collect Guest Feedback
Scheduled Messages
Automate With Integration With Your PMS
Mobile App
Call Forwarding
Dedicated Business Texting For Your Property
SSO Free Forever
Manage Google Drive, Mailchimp, Dropbox Business, Microsoft PowerPoint, QuickBooks Desktop Enterprise, Canva, Zoho One, DocuSign, Salesforce Sales Cloud Suite, Adobe Photoshop with SSO
