GrooveHQ
4.4
127
Groove is a help desk software used by over 2,000 small businesses as an alternative to Zendesk. It is simple yet powerful and helps centralize and automate customer support.
Strengths
-
Ease of use
Intuitive interface and simple setup process
-
Collaboration
Allows teams to work together on customer support tickets
-
Automation
Automates repetitive tasks to save time and increase efficiency
Weaknesses
-
Limited integrations
Does not integrate with as many third-party apps as some competitors
-
Pricing
Pricing can be expensive for larger teams or businesses
-
Reporting
Reporting and analytics features are limited compared to some competitors
Opportunities
- Opportunity to expand integrations and features to attract more customers
- Growing market for customer support software presents opportunity for increased sales
- Opportunity to offer more customization options for businesses with unique needs
Threats
- Competitive market with many established players and new entrants
- Potential decrease in demand for customer support software during economic downturns
- Increased focus on data security and privacy may lead to increased scrutiny and regulation
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http://www.groovehq.com
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GrooveHQ Plan
GrooveHQ offers four pricing plans ranging from $9 to $99 per user per month, with increasing features and capabilities.
Starter
15
1 User Per Month
Perfect for small teams
1 Mailbox
Knowledge Base
Web widget
Live chat
Assignments, @mentions
Plus
25
1 User Per Month
Ideal for growing teams
5 Mailboxes
Knowledge Base
Web widget
Live chat
Assignments, @mentions
Reports (full history)
API access
25+ integrations
Pro
40
1 User Per Month
Best value for larger teams
25 Mailboxes
Knowledge Base
Web widget
Live chat
Assignments, @mentions
Reports (full history)
Rules
API access
25+ integrations
Teams
Priority support
Salesforce, Hubspot, Jira Integrations
SSO Free Forever
Manage Google Drive, Mailchimp, Dropbox Business, Microsoft PowerPoint, QuickBooks Desktop Enterprise, Canva, Zoho One, DocuSign, Salesforce Sales Cloud Suite, Adobe Photoshop with SSO
