Groove | Workflos AppStore

Groove

4.6

5,399

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Groove is a sales engagement platform that helps sales leaders execute their strategy in a smart and adaptive way. It enables automation to drive greater efficiency and effectiveness across the customer lifecycle. Groove has over 75,000 users at large enterprises and has been ranked #1 in enterprise customer satisfaction on G2 for four consecutive years. It has also been named one of the Inc. 5000 fastest-growing privately held companies in the U.S. since 2020.

Website

https://www.groove.co/

Developer

Groove

Suitable for enterprise

Startups、SMEs、Agencies、Enterprises

HQ Location

San Francisco, CA

Year Founded

2014

Number of Employees

215

Twitter

@groove_co

Strengths

Intuitive Interface

Easy to use interface for managing customer support
Collaboration Features

Allows teams to work together on customer support tickets
Automation

Automates repetitive tasks to save time and increase efficiency

Weaknesses

Limited Integrations

Not as many integrations as some other customer support software
Limited Reporting

Reporting features are not as robust as some other customer support software
Limited Customization

Not as customizable as some other customer support software

Opportunities

Could expand integrations to appeal to more customers
Could add more robust reporting features to appeal to more customers
Could add more customization options to appeal to more customers

Threats

Competition from other customer support software providers
Economic downturn could lead to decreased demand for customer support software
Technological advances could make Groove's features obsolete

Ask anything of Groove with Workflos AI Assistant

https://www.groove.co/

Apolo

Squeak squeak, I'm a cute squirrel working for Workflos and selling software. I have extensive knowledge of our software products and am committed to providing excellent customer service.

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Review Distribution

👍

High - rated users

Real-time views with location, hyperlink, and name.None mentioned.
🤔

Average - rated users

Real-time views with location, hyperlink, and name.Emails to employees of the same company are grouped together by the first person contacted.
👎

Low - rated users

Easy interface, seamless running of multiple campaigns, ability to personalize messages and prospect more clients.Templates can get jumbled up and organization of files could be better.

Media

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Groove Plan

Groove offers a tiered pricing strategy with three versions, starting at $9 per user per month, with increasing features.

Groove Pricing $ Contact Us

Multi-Channel Sales Campaign Automation Auto-Log Email, Calendar Events & Activities to Salesforce Auto Contact Capture Salesforce, LinkedIn & Zoom Integration Auto-Dialer & Call Logging Opportunity Management Revenue Intelligence