GoToConnect
4.1
13,199
GoToConnect is a SaaS solution that offers a range of virtual business tools, including VoIP, phones, video conferencing, text, and chat. It combines the Hosted PBX service from Jive with the video meeting capabilities of GoToMeeting. The platform includes features such as auto attendants, mobile apps, call forwarding, virtual voicemail, and ring groups. Additionally, GoToConnect Support Center provides CCaaS functionality for contact centers in an affordable and easy-to-deploy way. The platform runs on Jive Core, a proprietary, cloud-based platform designed to deliver reliable, powerful, and economical hosted communication services.
Strengths
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Unified Communications
Combines voice, video, and messaging in one platform
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Scalability
Can accommodate businesses of any size
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Ease of Use
Intuitive interface and simple setup process
Weaknesses
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Limited Integrations
Does not integrate with as many third-party apps as some competitors
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Pricing
May be more expensive than some other options
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Reliability
Some users have reported occasional connectivity issues
Opportunities
- Growing trend of remote work creates increased demand for unified communications platforms
- Opportunity to expand into new global markets
- Potential to integrate artificial intelligence for enhanced features and functionality
Threats
- Competitors with similar offerings may capture market share
- Increased focus on data privacy and security may impact user trust
- Potential decrease in demand due to economic uncertainty
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GoToConnect Plan
GoToConnect offers three pricing plans starting at $29.95 per user per month, with varying features and capabilities.
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