GoTo Resolve (formerly GoToAssist)

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GoTo Resolve is an all-in-one IT management and support solution that combines remote monitoring and management, remote support and access, and helpdesk in a streamlined, simple unified experience. It is designed to help IT teams and MSPs simplify and streamline their operations, making it the solution of choice for small and medium sized organizations.

Website

https://www.goto.com

Developer

GoTo [formerly LogMeIn]

HQ Location

Boston, MA

Year Founded

2003

Number of Employees

1,537

Twitter

@goto

Strengths

Remote support

Ability to provide remote support to clients
Ease of use

User-friendly interface for both technicians and clients
Customizable branding

Ability to customize the branding of the support portal

Weaknesses

Limited features

Lacks some advanced features compared to other remote support tools
Pricing

Pricing can be expensive for small businesses
Limited integrations

Limited integrations with other software and tools

Opportunities

Increasing demand for remote support tools due to the growing trend of remote work
Potential to expand feature set to compete with other remote support tools
Opportunity to form partnerships with other software and tools to increase integrations

Threats

Competition from other remote support tools with more advanced features
Growing concerns over the security of remote support tools
Potential decrease in demand due to economic downturn or recession

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GoTo Resolve (formerly GoToAssist) Plan

GoTo Resolve offers three pricing plans starting at $19/month, with increasing features and capabilities for remote IT support.

Basic $ 55 1 Agent / 25 Endpoints

A simple IT support platform that includes core device management, remote access & support, and ticketing. Starting at: 1 Agent / 25 Endpoints Mobile / $20 per month, billed annually Camera Share / $31 per month, billed annually Add'l Agents / Save up to 20% Add'l Endpoints / Save up to 20%

Standard $ 190 3 Agents / 100 Endpoints

An all-in-one IT platform with device management, remote access & advanced support, IT automation, and ticketing. Starting at: 3 Agents / 100 Endpoints Mobile / $20 per month, billed annually Camera Share / $31 per month, billed annually Add'l Agents / Save up to 20% Add'l Endpoints / Save up to 20%

Free $ Free 3 Agent / 5 Endpoints

Truly free device monitoring and management with behind-the-scenes troubleshooting optimized for small businesses. 3 Agents / 5 Endpoints